Terms and Conditions

 

FAULTY/DAMAGED GOODS must be reported immediately. You may have a replacement or a refund. For a full refund items must be returned within 14 DAYS of you receiving the goods Proof of posting is required. Please  note that ONLY BASIC POSTAGE COSTS will be refunded.

Please send pictures of damaged goods/packaging to semipreciousjens@yahoo.co.uk OR message this site. This will help me to put a claim in to the delivery company.

RETURNS POLICY/REFUNDS
If you decide you do not wish to keep any items ordered, you must return them within 14 DAYS in their original packaging. You are responsible for the P&P costs. Refunds will not be given until the items have been recieved. Refunds will then given within 14 days of me recieving them. PLEASE NOTE due to hygiene reasons EARRINGS are non refundable. 

PERSONALISED ITEMS are non refundable

As I send my items RECORDED DELIVERY please let me know if you are happy for your order to be left with a neighbour/s. Otherwise I will put special instructions on the order stating that signature must be obtained from this address only.